Frequently Asked Questions

ACCOUNT SET-UP

What do I need to set up an EventAlpha account?
Setting up an account is quick and easy. You just need to fill out the online account registration form, giving us with your name, contact details and company details. You’ll also need to choose a password for your account and pick the EventAlpha package you want. We’ll then email you your starter pack with details of how to make payment for your first event.
How long will it take to activate my account?
We aim to activate all accounts within 24 hours. However, if you register your account over the weekend then we promise to have you up and running within 72 hours.
What hardware or software do I need to run EventAlpha?
EventAlpha is a secure web-based event management system. So, if you’re reading this page then you already have all the hardware and software that you need to use it: a computer, a web browser and an Internet connection.
How will a web-based event management system benefit me?
Using a web-based event management system makes it easy for your team to access the system from anywhere, as long as they have an Internet connection. If you operate your business from more than one location you can be sure that everyone has instant access to the most up-to-date data and documents. It also means that there are no per-user licensing fees, and there are no hardware or software costs. You pay for our software as a service that you use for each event, rather than a product.
What training and support will I get?
When you register your account we’ll send you our comprehensive starter pack to help you set up your first event website. You’ll also have access to our training videos and our system FAQs. We’ve designed our event management system to be intuitive, but our friendly and knowledgeable technical support team will be on the end of the phone, email or IM for any questions. We’re based in Brighton, UK, and our support hours are Monday to Friday 9:00 to 17:30. For our Enterprise and Premium event management packages, we can come to your offices and train your team on site.  This is especially useful if we’ve tailored EventAlpha for your organisation. And if you require 24-hour support there is an option to add this to your account package.
How long will it take to set up an event website with its own web address using EventAlpha?
Once your EventAlpha account is active you can start creating your own website immediately. Your first step will be choosing a unique web address. When you’ve chosen that and registered it there may be a slight delay in seeing your website live on the Internet, as it can take up to 24 hours for a new web address to be fully functional. However, you can still design and edit your site during this time.
Do I need to know HTML or any web programming language to use EventAlpha?
No, you don’t need to know any HTML or web programming language. EventAlpha has a great WYSIWYG editor (‘what you see is what you get’) and lets you drag-and-drop sections of web content or widgets (from images to mp3s) where you want to insert them on the web pages. You can also preview any pages that you create or edit before you put them live.
How much control will I have over the design of the website?
You can easily change the design and branding of your website without any web development experience. The layout manager lets you choose a web page template (for example two-column or three column) and then modify the fonts, colours and header. With the Plus, Premium or Enterprise packages you can even create your own page templates.
If you are a web designer or developer you can have complete design flexibility. You can modify template stylesheets, or create new style sheets. And you have direct access to the CSS and source HTML.
How long will my event website be live?
Your site will be live for one year from the date that you register it. Should you need it to be live for longer than that, please speak to us. Our Enterprise package includes a post-event website which can active for up to 2 months.

BOOKING AND REGISTRATIONS

Will I be able to accept online payments for event bookings?
Yes, your website will be able to accept online payments. We can set up the system to take these payments via PayPal or using a payment gateway such as SagePay or WorldPay.
Besides EventAlpha, what do I need to accept online payments?
If you want to use PayPal to accept online payments then you will need a PayPal account. Alternatively you will need to have a merchant account at a UK bank and to have registered an account with the payment gateway of your choice.
Depending on the payment gateway there may be an additional charge for setting up your online payments through EventAlpha. Please speak to us, as we’d be happy to advise you on this.  

DATA

How secure is my event data?
We understand the critical importance of keeping your data safe, and we take our obligation to protect your information extremely seriously.
We do everything possible to ensure the security of our servers and our system. Physical security includes locking down the servers and logging all physical access to servers at our data centre. Operational security means that our business processes follow the best practices as identified by our industry for security and confidentiality. And our system security involves locking down customer systems from the inside, starting by hardening customer operating systems to prevent unauthorised back-door intrusions and ensuring up-to-date system patching. We can also offer a full range of options to take system security to the next level.
What database system does eventAlpha use?
The database is enterprise SQL Server 2008, hosted on our private cloud servers.
Can I sort, filter and export my data?
Yes, you can filter data in any EventAlpha database, and export it in CSV, HTML or XML format.
Can I integrate EventAlpha to automatically update my other admin databases?
Yes, we can automatically feed specified data from EventAlpha into other database systems, such as your CRM. We’d just need to create a bespoke API - a small computer program that allows the database systems to communicate with each other.

PRICING

Which pricing model is right for my company? 
The Starter package is perfect if you’re running a one-off event and need a professional website and online registration. If you hold multiple events, or a single important event each year, then this is a good way to test the basic features of our system.
The Plus package is an affordable choice if you are a small to medium-sized company that puts on a couple of events annually, or if you hold a single important event each year and want to be able to produce professionally branded and highly functional websites.
Premium is more suitable if you are a small to medium-sized event management company and run multiple events annually. It gives you everything you need to provide your event clients with a professional stand-alone website, and gives you the event management tools to enable you to be more efficient and productive. It’s also suitable if your business is providing seminar or training programmes.
Enterprise is our bells-and-whistles pricing model. If you are a medium to large professional event organiser who needs to effectively manage and market multiple large-scale events then you’ll find it difficult to find a more cost-effective and flexible online event management system.
Although our packages operate on a ‘pay-as-you-go’ or ‘pay-per-event’ basis, we are open to negotiating a monthly licensing fee if you hold a large number of events annually.
How do I pay for using EventAlpha?
You can pay securely online using any major credit or debit card. We’ll invoice you and request payment via email each time you register a new event website address.
If you have a Premium or Enterprise account we can also invoice you on a monthly basis according to the number of event websites that you have set up that month. You can pay by cheque or bank transfer.
What do you mean its “pay-as-you-go”?
Because EventAlpha is a web-based event management system, you don’t download any software. This means we only charge you per event website that you set-up using our system.
How many members of my organisation will be able to use eventAlpha?
If you have a Starter package then only one user will be able to login and use EventAlpha. On the Plus package you can have up to 3 users, while on the Premium and Enterprise accounts you can have unlimited users. You will have the ability to control who has access to what parts of the system using the User Manager. 
I need a bespoke system, how much will it cost?
Unfortunately we can’t give you an answer without speaking to you directly. We’ve a great deal of experience in creating bespoke event management systems, and we’d love to hear your requirements and give you a quote. Please contact us.

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